Waitstaff Have Feelings, You Know
When I worked at a nearby restaurant, it would attract quite the crowd. The food was amazing and we had a band that played almost every night. It was also right next to a really nice country club and would attract a lot of their residents.
One night, we were absolutely slammed. I had a total of probably twelve tables at once and it was just a mess. Everyone was pretty understanding and could see we were understaffed, except for this party of four I had. They were rich, rude, and just downright degrading.
I was doing the best I could, considering how busy we were, and the one woman was just not having it. She absolutely flipped out on me.
Woman: “You suck at your job! You’re not cut out to be a server. You should be fired, and you should be ashamed of how horrible your performance is! You’re the worst server ever!”
She just kept going on and on. I don’t usually let people get to me, especially this entitled jerk, but it happened; I broke down and started crying from the stress of how busy it was and her degrading me.
I took five, went to the bathroom, composed myself, and went back out to finish waiting on them.
Their attitude had completely changed; everyone at the table apologized to me profusely, even the woman who screamed at me. Apparently, another table nearby (who I wasn’t even waiting on) heard what the lady was saying and went up to the table and ripped them a new one, told them it was disgusting the way she was speaking to me, and basically called the table out on being horrible people.
And after all that, as I was talking to them, the guy from the other table came up to me (in front of the rude table) and said, “No one should ever be treated like that.” He gave me a hug and handed me 100$. I tried to refuse to take it, but the guy insisted on it and wouldn’t take it back.
It almost brought me to tears again. It was a very emotional shift.
Question of the Week
Tell us about a customer who got caught in a lie!