Wait…You Can Do That?
Customer: *marches to the front desk with her young granddaughter* “Hello, dear. Are you in charge here?”
Me: “Well, I’m in charge of the front desk. How may I help you?”
Customer: “I’d like to purchase a dog for my granddaughter.”
Me: “Er… ma’am, this is a kennel.”
Customer: “I’m aware of that! I just want to buy a dog for my granddaughter; she wants a pug.”
Me: “I’m sorry, ma’am, but we don’t sell the animals here. We take care of dogs and cats for their owners.”
Customer: “What? You do all the work for those lazy sons of b****es?”
Me: “Um… no. The kennel takes in dogs and cats for owners when they go away for vacation or business. When they come back, they take their pets back. It’s like daycare.”
Customer: “I don’t think you understand me, boy. I told my granddaughter we were coming here to get her a dog, and you will get her a d*** dog!”
Me: “I’m sorry, ma’am, but like I said before, we do not sell the dogs we keep. They are other people’s pets.”
Customer: “Goodness!” *pause* “Can I have a cat, then?”
Me: “Ma’am, does your granddaughter go to daycare?”
Customer: “Yes, but that is irrel–”
Me: “How would you like it if I went to your granddaughter’s daycare and bought her off?”
Customer: *storms off*
Question of the Week
Have you ever served a bad customer who got what they deserved?