Wait Until You Hear This

, , , , | Right | February 12, 2019

(I work in a popular grocery store chain that is well known for “Going the Extra Mile.” I also happen to have a voice that can carry quite well. The following happens after my manager has to step out to go to a physio appointment. I’m helping a customer order a cake when the phone rings.)

Me: “Sorry, one moment.” *answers phone* “[Grocery Store] bakery. [My Name] speaking.”

Old Gentleman: *on the phone* “Is [Manager] there?”

Me: “She’s actually just stepped out and will be back later. Can I take a message?”

Old Gentleman: “What?”

Me: *slightly louder* “She’s not here right now.”

Old Gentleman: “What?”

Me: *slightly more loudly* “She’s not here right now.”

Old Gentleman: “What?”

Me: *now yelling into the receiver as loud as I can* “She’s not here right now!”

Old Gentleman: “What? Is [Manager] there?”

Me: *inwardly groaning and very tempted to bang my head on the wall* “No.”

Old Gentleman: “Will she be there later?”

Me: “Yes.”

Old Gentleman: “When?”

Me: “I’m not sure.”

Old Gentleman: “What?”

Me: “Later.”

Old Gentleman: “Is [Manager] going to be there later?”

Me: *banging head on wall* “No.”

Old Gentleman: “Will she be in tomorrow?”

Me: “Yes.”

Old Gentleman: “So, she’s not there right now?”

Me: “Yes.”

Old Gentleman: “She is there?”

Me: “No.”

Old Gentleman: “But she’s in tomorrow?”

Me: “Yes.”

Old Gentleman: “But she’s not there right now?”

Me: “No.”

Old Gentleman: “All right, I’ll call back tomorrow.” *click*

Me: *walks back over to customer I was originally helping, who is giving me a funny look* “If you’re hearing is that bad, you should be wearing hearing aids.”

Customer: “Ah.”

(The customer did call back the next day to speak to my manager, and it took three calls with him calling from three different phones and a fresh battery in his hearing aid to get him to understand that the product he was looking for was discontinued last year.)

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