Wait Until She Sees The Prices In A Real Coffee Shop
(The café I am working at often serves families, since it’s the only café in the area to have a playroom. Since the building the café is in belongs to a charity, the prices are extremely cheap.)
Mother: “Hello. I want two hot chocolates with all the trimmings and six cups of fruit squash, please.”
Me: “Certainly. That’ll be £7 all together, please.”
Mother: “What? That’s ridiculous! I’m not paying that much!”
Me: “Well, it’s actually cheaper than two hot—”
Mother: “No! I’m not being funny or anything, but that’s ridiculous!” *turns to her husband* “I’m right, aren’t I? Tell her!”
(The husband nods, looking just as awkward and upset as I feel.)
Me: “Um… Well, I could give you half-cups of squash, instead, and your total would be £5.50—”
Mother: “Yes! Do that! I don’t want my children to be drinking all that sugar anyway!”
Me: “We have free water and cups over—”
Mother: “Here!”
(The mother put the money on the counter and stormed off to a table, muttering about “ripoff prices.” Her husband looked apologetic. Thankfully, I never saw them again.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.