Wait Time Crime

, , , , | Right | August 27, 2020

I ordered a puzzle almost a month ago. However, I now have reason to believe the site where I bought the puzzle from isn’t an actual shop and is just collecting money without sending out the products, so I contact my bank. There is a long wait until someone is able to take my call: almost an hour. Then, a representative gets on. She quickly resolves the issue, arranges for my money to be refunded, and lodges a complaint against the site. Then, we finish up with this.

Representative: “Now that we have this resolved, I’ll happily file a complaint for you for the wait time. This is really out of line.”

Me: “Oh, you really don’t have to do that.”

Representative: “But you were kept on hold waiting. This should have gone through faster!”

Me: “Yeah, possibly. But I imagine that you’re both busy and short-staffed, and I honestly expected a long wait time.”

Representative: “Are you sure you don’t want me to file a complaint?”

Me: “Yeah, I’m sure. It’s really not a big problem.”

I have honestly never had so one so affronted on my behalf for a long wait time during a global health crisis!

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