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Wait. The Customers WERE Right!

, , , , , | Working | January 22, 2021

I work in a doctor’s office. Part of my job is calling people forty-eight hours before their appointment to make sure they will be there. For weeks, I’ve been getting responses like these.

Patient #1: “What? I didn’t schedule anything!”

Patient #2: “How odd… It’s not in my calendar.”

Patient #3: “Really? Man, I totally spaced.”

[Patient #4] just starts yelling about my incompetence.

Patient #5: “I did not schedule that. You will cancel it. Now.”

Patient #6: “I know I scheduled that, but I can’t make it… sorry.”

Just patients being airheads, right? Well… not quite. I walk in on my coworker using the scheduling software. She isn’t on the phone, and there isn’t a patient at the window.

Me: “What are you doing?”

Coworker: “Making appointments.”

Me: “Without the patient?”

Coworker: “Why not? Half the people around here are too demented to remember their own birthdays. Besides, if they don’t show up, we get to charge a late fee. Win-win.”

I was speechless. I realized that the rage and confusion that had been directed at me for the past several weeks was justified. I said nothing to my coworker and instead went to the doctor. When he saw what she was doing, he fired her on the spot.


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