Wait-Loss

, , , , , | Right | July 17, 2018

(I’m working in a call center for a cell phone company. The queues for the phone have been steady, meaning the customers have a wait before getting one of us.)

Me: “Thank you for calling customer service. My name is [My Name]. How may I assist you today?”

Caller: “I was just calling to see how long the wait was.”

Me: “Really?”

Caller: “Yeah, I do this sometimes.”

Me: “Well, how long was it?”

Caller: “About six minutes. That’s better than it usually is on [Day].”

Me: “That’s interesting. Is there anything I can help you with, then?”

Caller: “No, that was all.”

Me: “Well, have a great day.”

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