Wait For It…
(I’m a broke girl in her early 20s living with friends. After a long, cold walk home I decide to treat myself and my (even more broke) three friends to some burritos from a popular American chain that has recently made its way to my city in England.)
Me: “Hey, can I have three bean burritos, two small fries, and a small drink?”
Server #1: *gives me a large cup, which annoys me until I realize she only charged me for a small*
(There’s a small wait for my food but I really don’t mind sitting inside the warm, almost empty restaurant, and it really isn’t a long wait.)
Server #2: “I’m really sorry for your wait. We’re cooking more fries. I’m really sorry.”
(30 seconds later…)
Server #3: “I’m really sorry this is taking so long. We’ll give you a large fries to make up for it.”
Me: “No, honestly, it’s fine. Fresh fries are a good enough bonus!”
Server #2: “Here, we’ll give you churros, too, to make up for your wait. You shouldn’t have to wait so long!”
Me: “Thank you, but it’s honestly fine!”
Server #4: “Here’s your food; I’m sorry you had to wait. I gave you some desserts to make up for it.”
(I ended up leaving the restaurant with three burritos, two large fries, a large drink, and two portions of churros, all to make up for a two-minute wait. Thank you, servers. We went from being destined to a tiny dinner to having more than enough for us four!)
Question of the Week
Have you ever served a bad customer who got what they deserved?