Voicing Concerns Over Your Phone Voice

I’ve worked in the same job for almost five years, repeating the same things over and over again, so much so that I’ve perfected my phone voice.

Every now and again, customers may confuse me with cold callers as we sometimes need to call customers back who are having issues. Sometimes, I also get confused for a computer or robot instead of a person.

What is new is that when I asked a customer to tell me her date of birth the other day, instead of telling me, she started hitting numbers on her phone! It took me a few seconds to process what she was doing, and she was quite embarrassed when I asked her to tell me out loud.

The rest of the call went smoothly, though!