Voicemail Jail

, , , , | Legal | January 12, 2020

(I used to be a telephone operator for a telco. At one point, some customers in one exchange — for example area code 222, prefix 456 — begin having a problem. Someone in the exchange has set up an automated system that is sending them advertising voicemails — probably one of the forerunners of robocalling. This is in the days where basic voicemail has a capacity of ten messages. My coworkers and I have talked to managers about the complaints, but what is happening is not illegal. Then, one day, I have a caller who says that he is getting the voicemails every twenty minutes, so in a little over three hours, his mailbox is full and he cannot get any more. Ah-ha! I go back to my manager and relay what is happening to my caller.)

Manager: “We’ve talked about this before and there is nothing illegal happening.”

Me: “My customer loses the use of his voicemail box after three hours. Voicemail advertising may be legal, but a DOS attack is not.”

(My manager got a strange look on his face and reached for the phone. The problem stopped very soon after. I suspect he called legal.)

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