Voicemail Fail, Part 8

I cannot count the number of times I have had this conversation, or one very similar to it, in the last six months or so.

Me: “[Veterinary Clinic], [My Name] speaking.”

Caller: “Hello, I missed a call from you guys, and I was wondering what it was about.”

I then get the information needed to pull up their file on the computer. Upon opening it, I find that there are no notes on file about why someone would have called.

Me: “Did they just call you in the last thirty seconds to a minute?”

Caller: “Yes, I had just missed the call and I called right back.”

Me: *Repressing the urge to sigh or scream* “Okay, they are probably still leaving the voicemail, then. They haven’t had a chance yet to add notes to the file saying why they are calling, so at this time I don’t know why they were calling, either. Why don’t you give it five minutes, and if you haven’t gotten the voicemail by then, give us a call back, and we should have notes on the file.”

Caller: “Okay.” *Hangs up*

Am I the only person that would much rather listen to my voicemail first, in case I don’t have to have a conversation with an actual person? Seriously, people. If you miss a call from a business, give it at least five minutes so that the caller has time to put their notes on file for why they were calling. Please. The phone cords are starting to get a bit scared for our safety and mental wellbeing.

Related:
Voicemail Fail, Part 7
Voicemail Fail, Part 6
Voicemail Fail, Part 5
Voicemail Fail, Part 4
Voicemail Fail, Part 3