Voicemail Fail, Part 6
I work in a call center taking inbound customer calls, and there’s another section that makes outbound calls for any inquiries that require followup. If we need a call back, we provide direct extensions, a reference number, etc. In other words, something more identifiable than just our first names.
Caller: “I just got a message from John. He said to ask for him when I call back.”
I know at least four Johns personally in sales.
Me: “Let me see if I can track him down. Did you happen to have the extension handy? Or maybe you have an outstanding order or invoice that you were calling about?”
Caller: “I guess I just have to listen to the message.”
He hung up, leaving me to wonder if he just heard, “Hello, this is John from [Company],” and hung up his voicemail?
Related:
Voicemail Fail, Part 5
Voicemail Fail, Part 4
Voicemail Fail, Part 3
Voicemail Fail, Part 2
Voicemail Fail
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?