Voicemail Fail: Four Years Later
At work, I miss a call on my cell phone, but the caller leaves a voicemail. The caller states they are from a counseling office and are returning my call about whether they accepted a certain insurance or not. I hadn’t called them so I initially brushed it off as a wrong number.
But then I get to thinking. I did previously have a policy with the insurance they mentioned but it was a while ago. I listen to the message again for the name of the office they were calling from and then I remember. I called this office and left a message to ask that question…
FOUR YEARS EARLIER.
I can’t fathom how it took four years to return a phone call for a simple question and how they never realized how old the message I left was.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.