Vitamin R U O K

Me: “Good afternoon, thank you for calling [Vitamin Company]. This is [My Name]. How may I direct your call?” *long pause* “Hello?” *another long pause* “Hello?”

Caller: “Hi, I got your number from a natural cure.”

Me: “How may I direct your call, sir?”

Caller: “I was reading a book.”

Me: “Okay.”

Caller: “It had your number. Are you a vitamin store? With… vitamins and things?”

Me: “We are a vitamin manufacturer, sir. Do you have a question about a product?”

Caller: “I got your number from a natural cure book. Have you read it?”

Me: “What book, sir?”

Caller: “A natural cures book.”

Me: “I’m sorry, I have not. Did you have a question about a product that we manufacture?”

Caller: “Yeah, I got your number out of a natural cures book.”

Me: “Yes, there are a number of books that mention our products.”

Caller: *pauses* “…It was a BOOK.”

Me: “Yes, sir. I’m just trying to determine who can best assist you.”

Caller: *pauses again* “BOOOOOOOOOOOOK…”

Me: “Let me connect you with customer service, sir…”

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