Visions Of Dogs Chasing Their Own Tails
Customer: “This electronic key does not work in my car.”
Me: “Does it turn in the ignition?”
Customer: “Yes, but it will not start.”
(I put the original and copy key in my magic decoder box and they check out fine.)
Me: “Well, let me have a look… Where is your car?”
Customer: “At home.”
Me: “Well, you have to drive it here.”
Customer: “But the key does not work.”
Me: “Use your original key.”
Customer: “That does not work either.”
Me: “Okay, let me explain how this works. I make a copy of your key. If your key does not work, then the new key will not work either.”
Customer: “What?”
Me: “Let me put it like this. If you copy a paper with misspelled words the copier will not correct the spelling, because it’s a copy! What happens when you try the key?”
Customer: “The dash says ‘Code not found.'”
Me: “Well, then the problem is the car, not the key. It is not reading the code on the key.”
Customer: “So make me another.”
Me: “The problem is the car. Are you going to pay when the next one does not work?”
Customer: “No, I’m not going to pay for a key that does not work!”
Me: “So you want me to keep making keys for you until one works or I run out of them. But you will not pay for any of the keys that do not work even though the problem is your car, not the key.”
Customer: “Yep.”
Me: “Sorry, I’m just not that stupid.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
