Very Time (Un)Conscious, Part 2
Me: “Hi, it’s [My Name] from [Store]. I’m just calling to let you know your special order has arrived, and you can pick that up at your convenience.”
Customer: “Can I come in tomorrow afternoon?”
Me: “Absolutely! Whenever it’s convenient for you. We’ll see you then!”
Customer: “But what time?”
Me: “Whenever you wish, sir. We close at six tomorrow, if that helps.”
Customer: “But I want to come before then! Can’t I come in the afternoon?”
Me: “Absolutely! You don’t have to make an appointment. We’ll hold it as long as you need us to. We won’t sell it or send it back, I promise. You’ve already paid in full, so it’s yours.”
Customer: “But what TIME should I come?”
Me: *giving up* “How about two?”
Customer: “Two in the afternoon?”
Me: “Yes.”
Customer: “Tomorrow?”
Me: “Yes. Have a good day!”
Customer: “Bye. I’ll be there tomorrow at two.”
(He didn’t show up to claim his item for three weeks.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
