Very Testing Testing Methods

| Learning | January 29, 2015

(I work at a disability services office at a college. My coworker brings me the phone, saying a professor is having an issue with an exam.)

Me: “[My Name], how can I help you?”

Professor: “Yeah, I need [Student #1] and [Student #2]’s tests.”

Me: “When were these tests administered?”

Professor: “Tuesday.”

Me: *while looking up the scanned copies of the exams* “How were the completed exams supposed to be delivered back to you?”

Professor: “Campus mail.”

Me: “Dr. [Professor], I’m sorry that the exams haven’t reached you yet. They’re in inter-departmental mail, and because of when they were picked up, they should arrive to your office sometime today.”

Professor: “Well, I need them now. Are you going to bring them to me?”

Me: “The hard copies are in inter-departmental mail. What I can do is e-mail you the scans of the exams.”

Professor: “So you still have the exams?”

Me: “No, sir, they were picked up yesterday morning or the afternoon before. We make scans of the completed tests in case there’s a problem that arises.”

Professor: “So I can just come pick up the exams since you still have them?”

Me: “No, sir, they’re in the mail. I can email you scans of the exams, though. What class is this for?”

Professor: “My one pm class.”

Me: “What course prefix and number?”

Professor: “My one pm business class.”

Me: “So your [prefix] [number] class?”

Professor: “Yes, that’s what I said.”

Me: “Okay, the exams have been attached to an email that I am sending… now.”

Professor: “I don’t have the e-mail yet.”

Me: “It’ll take a minute or two. The documents aren’t small.”

Professor: “Okay. Well, what’s your name?”

Me: “[My Name].”

Professor: “And you’re with [Department]?”

Me: “I’m with [Office], which [Department] falls under. I’m the tech guru in the office.”

Professor: “Well, from now on, I’m going to just send you my tests, since you’re the only competent one.”

Me: “Okay, sir. Have a nice day!”

(I look at my coworker and hang up the phone.)

Coworker: “You handled that well.”

Me: “You have no idea how many idiots I had to deal with when I did an internship for [Theme Park]. You learn how to smile, act sweet, and deal with it.”

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