Very Literal Banking

, , , , , | Right | June 18, 2021

My credit card company recently changed my card number due to an unexpected upgrade, so I’m calling places with pre-authorized payments to update them. Because of the time difference, they open right as I start to head to work, so I am one of the first callers. Everything has been routine with the normal confirmation of address, name, and policy number up until now.

Agent: “So, what is the new card?”

I rattle off the number.

Agent: “So it’s a [Brand] card.”

Me: “Oh, yes. Yes, it is.”

Agent: “And are you the cardholder?”

Me: *Not missing a beat* “Well, I’m literally holding the card, so, yup.”

The agent cracks up, making me crack up.

Agent: “I mean, I guess I did ask that, didn’t I?”

The update processed through and we ended the call, still sort of cracking up. Hopefully, that call keeps a smile on both our faces the rest of the day.

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