Very Literal Banking
My credit card company recently changed my card number due to an unexpected upgrade, so I’m calling places with pre-authorized payments to update them. Because of the time difference, they open right as I start to head to work, so I am one of the first callers. Everything has been routine with the normal confirmation of address, name, and policy number up until now.
Agent: “So, what is the new card?”
I rattle off the number.
Agent: “So it’s a [Brand] card.”
Me: “Oh, yes. Yes, it is.”
Agent: “And are you the cardholder?”
Me: *Not missing a beat* “Well, I’m literally holding the card, so, yup.”
The agent cracks up, making me crack up.
Agent: “I mean, I guess I did ask that, didn’t I?”
The update processed through and we ended the call, still sort of cracking up. Hopefully, that call keeps a smile on both our faces the rest of the day.
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?