Very Family Unfriendly
(I’m a hostess at a restaurant that is comprised of a dining room on one side and a lounge/bar on the other. Children, for obvious reasons, are not permitted on the bar side. On this evening we are packed, which is not unusual for a Friday night. A female customer approaches me at the front desk.)
Customer: “How long is the wait for the dining room?”
Me: “Good evening. Right now we are looking at a forty-five minute wait for the dining room. Would you like me to put your name down?”
Customer: “Forty-five minutes! That’s pretty s***ty! What about the bar?”
Me: “The bar does have availability. Is everyone in your party over eighteen?”
Customer: “No, I have two little kids that are d*** near starving!”
Me: “I apologize, but minors are not permitted in the bar side.”
Customer: *shouts* “Oh, you just hate children, then!”
Me: *stunned silence*
(The family left, the mother swearing and cursing our “children hating” policies.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
