Very Card To Understand

(I work in a copy shop. I come into the work first thing in the morning to find my supervisor in a panic because, apparently, there was an order from the night before that didn’t even get started, and the customer is coming in an hour after opening to pick it up, and my supervisor knows nothing about it. The email relayed to me isn’t much help, so I call my coworker to ask her what I need to do. She explains everything, and explains why there were troubles, and after understanding the order I hang up and get started on it as fast as I can. There is some design work that I need to do, as well, and I am a little stressed trying to get it done on time. The customer comes in to pick it up not twenty minutes later.)

Me: “Oh, I’ve just started it.”

Customer: “That’s okay. I’ll wait around for it. But I’ll pay for it now if you want.”

Me: “Great.” *starts ringing everything up*

Customer: “Oh, so, you’re only doing 75 cards, right?”

Me: “75 pages with two cards on a page, which gives you 150 cards. Right?”

Customer: “I want two on a page, yes, but I only want 75 cards total.”

Me: “I’m sorry, I must have misunderstood. I thought you wanted 150 cards total. I already sent 75 pages to print. That’s okay; I just won’t cut and fold all of them.”

Customer: “Okay, thank you so much.”

(The customer pays for 38 sheets, and I finish the order as quickly as I can, a little stressed as she’s waiting at the counter for it to be done and I also have to multitask and help other customers at the same time. I make sure to count them all out before handing them over.)

Me: “Okay, you’ve got 76 cards here, all ready to go!”

Customer: “Oh, no, I wanted 150.”

Me: “You said you wanted 75, after I said I thought you wanted 150.”

Customer: “Well, two per sheet, and 75 sheets. Which makes 150 cards.”

(I almost pulled my hair out.)