Very Bad Reception, Part 7

| Working | July 25, 2014

(I am 16, and have a condition that I’m currently getting treated with ultra-violet light. I have to stand in a light box. On this day, I finish up and go to reception to pay my bill. There is no one there. I ring the bell, and end up waiting about 10 minutes. No one comes to the desk. I call my mum.)

Me: “Mum, I’ve been standing at reception in the doctor’s office for 10 minutes, and no one is here. No other patients, no one. I don’t know what to do. Could you please drive past on your way home and pay the bill for me? If I stay any longer, I’ll miss my bus to work.”

(My mother reported this next part of the story to me.)

Mum: “Hi, I’m here to pay the bill for [My Name]. She was here earlier today and no one was around when she left.”

Receptionist #1: “Oh, HER. We’ve been talking about that disgraceful girl all day. You should be ashamed.”

Mum: “Excuse me?!”

Receptionist #2: “Fancy running out without paying. She claims there was no one here? What a load of rubbish. I hope you are proud, raising such an irresponsible girl.”

Mum: “I’m here to pay her bill. Now, how would I know to do that if she hadn’t have called me, upset, worried that she couldn’t pay?”

Receptionists: “Um…”

Mum: “That’s right. I’m here because, after waiting here for 10 minutes to pay, she called me, upset because she was going to miss her bus to work. I’m here because she did the only thing she could do. Would you like to rethink your accusations?”

(The receptionists went about the rest of the transaction in an angry silence. What they didn’t know is that my mother was friends with one of the casual staff at the surgery. We found out later that the receptionists had gone out for lunch and forgotten I was there. The big speech about me doing a runner was so that the doctors wouldn’t know they’d left the desk unattended. Nothing says guilt like an aggressive overreaction!)

 

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