Very Bad Reception, Part 5

| Working | February 13, 2014

(I have had an appointment with a massage therapist booked over a month in advance. A week before the appointment, I get the following phone call.)

Caller: “Hi. This is [Name] from [Spa]. I’m calling to inform you that [Therapist] has had to go out of town on [day of appointment] and we will need to reschedule you.”

Me: “That’s fine. I’ll need something at the same time of day, but the day of the week doesn’t matter.”

Caller: “Oooh, unfortunately we don’t have any evening appointments left in December. You know, it’s the end of the year and everyone’s trying to use the last of their insurance benefits. If you wanted an evening appointment, you should have booked well in advance.”

Me: “…”


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