Verbal Abuse Of Contract

Me: “You have a 24-month contract. If you cancel before the end of the agreement you will have an early termination fee.”

Customer: “I am telling you verbally to cancel the contract. So you can’t charge me a fee.”

Me: “Ma’am, you signed the contract. It is binding. Do you recall signing the contract when your service was activated?”

Customer: “Yes, I signed the contract. But it’s void because I’m telling you verbally to cancel it.”

Me: “Telling us to cancel the contract does not void it. That’s like calling my mortgage company and saying my contract is invalid and I don’t owe any more payments because I am telling them verbally it’s cancelled.”

Customer: “But I am saying it. Verbally. So now I don’t have a contract.”

(I sent her a copy of her contract. Hopefully someone helped her to understand what a contract was.)