Using Her Outside Voice
(It is very early in the morning, and most of our customers are elderly folks coming in to drink coffee and socialize. A very sweet older customer comes to my register.)
Me: “Good morning, ma’am! How are you today?”
Customer: “My aren’t you chipper in the morning! I’m doing pretty good this morning dear; how are you today?”
Me: “I’m just great; thank you for asking. How can I help you this morning, ma’am?”
Customer: “Well I’m not too hungry just yet, so I think I will just have one small coffee for now.”
(I ring her in, and tell her the total. She begins slowly taking coins out of her purse, so I turn to make her coffee. I can hear her mumbling to herself. I assume she is counting, until I return with her coffee only to catch the tail end of a string of obscenities.)
Customer: “D*** f****** dime! Where the f****** h*** is a penny! Stupid little b******!”
(I am dumbstruck as the sweet little lady continues to mumble to herself while counting out her change. Finally, she finishes counting and she notices the look on my face.)
Customer: “Oh my, I wasn’t speaking out loud again, was I?”
(I nod slowly.)
Customer: “Oh, goodness! I’m sorry you had to hear that! I wasn’t saying anything bad about you; you’re such a sweet girl. It’s just I’m so d*** old and I can’t f****** see. It’s just so frustrating! Well, have a great morning dear!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
