Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Using Cold Reasoning

, , , , | Right | May 13, 2021

I get a call one evening around eight, while all of my drivers are out on delivery.

Me: “Hello, this is [Pizza Place]. How can I help you?”

Customer: “My pizza is cold!”

Me: “Oh, I’m so sorry to hear that. We will get that fixed right away. What was the name on the order?”

Customer: “[Customer]! I didn’t have time to open the box right away, but it is stone-cold now. It shouldn’t be cold!”

I look up the name, but it doesn’t match any of the orders we have out.

Me: “You are right; our pizza should be delivered in a warmer to keep it hot. I’m not seeing your name. This is the [Street] location of [Pizza Place]. Is that where you ordered from?”

Customer: “Yes, of course, it is! Do you think I don’t know where I ordered?”

Me: “Not at all, I’m just trying to find the order. What time was the delivery for?”

I figure that might get me more results than implying that she doesn’t know what name she ordered it under.

Customer: “Ten.”

Me: *Confused* “Oh, did the driver deliver the order early?”

I start paging to see if we have orders queued up for later delivery.

Customer: “What? No, I got it at ten, but I didn’t have time to eat it last night, and now it’s cold.”

Me: *Realizing exactly what she is saying* “Ma’am… are you calling to complain that a pizza you left out overnight wasn’t hot when you opened the box?”

There were several seconds of silence before she hung up, apparently realizing just how foolish that sounded when it was voiced aloud.