Use Your Inside Voice Invoice
(I work in a cafe and store that serves a large corporate staff which works in the building, and only them. I am in the back office working on orders and balancing accounts when I overhear an exchange between a member of my staff and a customer escalating.)
Cashier: “Okay, ma’am, all told that will be $11.30.”
Customer: “Ya’ll are too f****** proud of your f****** food. No way in h*** am I paying that!”
Cashier: “I am sorry, ma’am, but all our prices are clearly posted and this is the total for the items you have selected.”
Customer: “Like h***! I worked in food, I know how it works, and this is overpriced! I want to see your b****-a** manager; where’s he hiding!?”
(I come out of the office and address the customer.)
Me: “Ma’am, I have heard, quite clearly, everything you have said, and I assure you the prices are right.”
Customer: “Prove it. Prove that the s*** cost you four bucks!”
(I dig through my paperwork and find the appropriate invoice and bring it out to the customer. She looks through it with an expert eye.)
Customer: “See! F*** you! This s*** should have only been like $13!”
Cashier: “Okay, ma’am, that’ll be $13.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.