The Use And Abuse Policy

Customer: “I hardly ever use this, just a little during the holidays. I have no idea why it needs to be repaired.”

Me: “Okay, well, it’s still under warranty, so we can certainly cover that for you. Now, the turnaround time for the repair is going to be at most four weeks.”

Customer: “Woah, wait that long? That’s a long time to go without using it, don’t you think? Why so long?”