“Urgent” Need Of Retraining

(I don’t get a lot of calls or messages during the nine-to-five day, so I frequently forget to switch my cell phone to silent. When this happens, I am attending a lesson in school. Suddenly, my phone begins ringing in my backpack. The teacher looks at me, annoyed, so I quickly apologize and reject the call with the phone still in my backpack. While I’m getting it out to switch it to silent, it starts ringing again.)

Teacher: “Go on. Answer it and tell them you’re in class, so I can continue.”

Me: “Okay” *answering the phone* “I’m sorry, but I can’t talk right now. Can I call you ba—”

Caller: *interrupting me* “—am I talking to [My Name]? It’s rather urgent.”

Me: “Okay, wait, please hold a second.”

(My granddad is in the hospital at this time, so I immediately assume the worst. I quickly gather my things and leave the room, with the caller still on line, while repeatedly apologizing to the teacher who looks at me with even more anger.)

Me: *on the phone* “I’m very sorry. Now I can talk. What is it?”

Caller: “Good. I’m calling on behalf of [Cell Phone Provider]. We’re doing a survey about whether or not you’re satisfied with our service.”

Me: “Are you kidding me?! I was, until now, but now I’d very much like to cancel my contract with you. Oh, and please escalate me to your manager!”

Caller: “But… Why?”