Upsizing Their Stupidity

, , , , , | Right | March 27, 2018

(I was working the front register on a slow evening. A family of four comes into the dining room, and all of the members upsize the combos to a larger fry and drink.)

Customer: “And I would like to upsize that combo to a large.”

Me: “Okay. Would you like anything else?”

Customer: “That’s it.”

Me: “All right. That will be [total], please.”

(The customer hands over his credit card, and I swipe it through.)

Customer: “Hey, lady! That’s too much!” *pulls the receipt out from the receipt dispenser and looks over it*

Me: “I’m sorry, sir. Did I charge you for something you didn’t order?”

(The customer shoves the receipt in my face.)

Customer: “Why are we charged extra for upsizing our combos?”

Me: “Well, sir, upsizing the combo means you get a larger fry and drink, which costs the restaurant more money. Therefore, we have to charge you more. Sorry if that caused any confusion.”

Customer: “You stupid kids. That’s ridiculous! I demand to not be charged this amount of money.”

Me: “Okay, would you like to take an item off your order?”

Customer: “No, you b****! Just give us what we ordered, but refund us the extra charges, and don’t you dare downsize our combo!”

Me: *getting fed up* “I’m sorry, sir, but I can’t do that. If this is what you ordered, then I’m charging you the correct amount. If I charged you for something you didn’t want, then I’ll take that item off and refund it.”

Customer: “You stupid kids don’t know anything! I want all of my food, but not be charged extra for upsizing the d*** combo! You know what? I’m done dealing with you. Why do they have a stupid kid up here on the register? If you are going to be sneaky about your upsize charges, AT LEAST PUT IT ON THE F****** MENU!”

(He is standing right in front of the area of the menu that clearly states the charges of upsizing a combo.)

Me: *pointing to the sign that shows the combo upsizing charges* “We do have it on our menu.”

Customer: *rolls his eyes* “Well, I didn’t read the menu, but this is not my fault!” *storms off*

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