Upsell Upset

| UK | Working | March 24, 2014

(I’m a regular at a local store which has various items on offer by the side of the register, which the cashier is required to try to ‘upsell’ to the customers. While in line, I notice one of the items is actually something I use, and is a good deal, so I add it to my basket. I’m only buying four items in total.)

Cashier: *after ringing up my items* “Did you find everything okay?”

Me: “Yes, thanks.”

Cashier: “Can I interest you in [item]?”

Me: *grinning* “Really?”

Cashier: “Yes, they’re on offer today, only [price].”

Me: “That sounds good.”

Cashier: “Would you like one?”

Me: “You mean in addition to the one I just bought?”

Cashier: “Uh… your total is [total], thanks…”

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