(I’m working with a caller on a bug they’ve found on our website.)
Me: "Okay, I need to know what Internet browser you’re working on. Internet Explorer? Firefox?"
Caller: "I’m using Firefox."
Me: "Great, now do you know what version of Firefox you’re using?"
Caller: "Yes, I’m using version 12" *note: the highest version of Firefox is currently 3.6*
Me: *jokingly* "Firefox 12? That must mean you’re from the future! Wow! What’s the new Firefox like? In my time, we only have version 3.6."
Caller: "It’s pretty nice, I guess."
Me: *still jokingly* "Do you have hover-cars yet?"
Me: "Sorry, that was a joke. What I want you to do is email me a screen capture of the bug you’re experiencing, as well as of the specific version of Firefox you’re using. I can give you instructions on how to do so."
(30 minutes later I receive an email with the screen captures. Turns out she was using Internet Explorer 7.)