Up In The Air Repair

I plan repairs for various things inside the house. 

Caller: “I heard you guys can also repair things outside of the contract, against a fee.”

Me: “We can pick up certain jobs, yes. What needs to be done?”

Caller: “How will I know how much it will cost?”

Me: “That depends on what needs to be done. So, what needs to be repaired?”

Caller: “Oh, I just want to know how much it will cost.”

Me: “How much what will cost?”

Caller: “Well, for you to come here?”

Me: “Could you tell me what needs to be repaired?”

Caller: “It’s not covered by the contract we have with you.”

Me: “I understand. But in order to calculate the costs, I need to know what needs to be repaired.”

Caller: “Can’t you just give a number?”

Me: “I’m sorry, not without knowing what needs to be repaired.” 

Caller: “You are no help at all. I’ll just email my question. Maybe they can help me.”

I had an email shift that afternoon. The email had the exact same question, with no specifications. I once again asked what needs to be repaired but we received no reply whatsoever.