Untitled Goose Story
I am working at the customer service desk at a craft store when the phone rings.
Customer: “Hi, do you have any geese?”
Me: “Uh… geese?”
Customer: “Yeah, like a little goose to put on your desk?”
I figure she means a figurine or a plushie. It’s close to Easter, so maybe we have something in our seasonal section.
Me: “If you hold for a minute, I’ll go check for you.”
I look in our seasonal Easter section but don’t find much.
Me: “Ma’am, I found some duck plushies, but no geese.”
Customer: “Well, do the ducks look like geese?”
Me: *Utterly dumbfounded* “Umm… I’m sorry, but I’m not an expert on the differences between ducks and geese. You could come in and look at our selection to see if anything works for you?”
Customer: “Okay, thank you!”
The customer was polite and friendly the whole time. But really, who calls a craft store looking for geese?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.