Me: “Thank you for calling [company]. My name is [name]. How may I help you?”
Customer: “Ummm, yeah. I rented a trailer from you guys, and got the optional insurance. I didn’t have a wreck or anything. Can I get that money back”?
Me: “No, ma’am. It is insurance, not a deposit.”
Customer: “But I didn’t use it.”
Me: “Well, ma’am, you have car insurance, right?”
Me: “Does your car insurance company refund your premiums if you don’t have a wreck?”
Me: “So, you see, it’s insurance in case there is any damage, but it is not refundable.”
Customer: “Oh, I see. So I can get a refund, right?”