Unsettling Customers Go Skin-Deep

, , , | Right | October 5, 2018

(I am working customer service at a local grocery store. We are known for our good customer service. It is getting close to closing when a mother and her teenage daughter walk in and grab a large cart. I inwardly groan because I cannot close my counter until the last customer leaves. The mother takes her time strolling through the aisles, looking wistfully around. Finally, they come to the counter to pay with only a few items. By now, it is thirty minutes past our closing time. As soon as I see them walk out the door, I close my register and stash my refund slips for the day. I am about to walk out from behind the counter when I look up and see the mother standing there, just staring at me.)

Me: *trying not to show she scared me* “Oh! Sorry, ma’am. Was there something I could help you with?”

(I am internally groaning because I have already closed my register and there is no way for me to do any more refunds.)

Customer: “Oh, yes. I told her I wouldn’t, but she just wanted me to come back in here and ask. You have such lovely skin!”

(She just stares at me.)

Me: “Well, thank you; that’s very nice of you.”

Customer: “My daughter wants to have your skin. I told her I wouldn’t ask, but she sent me back in.”

(I am getting really bugged out now, but keep trying to smile.)

Customer: “What skin cleanser do you use?”

Me: *giant sigh of relief now that I know she doesn’t want a refund, and she doesn’t want to rip off my skin* “Oh! I really couldn’t tell you. I wash my face with whatever is in the shower at the time. Sorry I couldn’t be more help.”

Customer: “I figured it was just good genetics, but really, I must tell my daughter something.”

(She looks at me expectantly. Just wanting to get her out of here, I say some brand name I remember from a commercial.)

Me: “That’s what I use. Nothing too fancy.”

Customer: “Hmm. I suppose… I guess I’ll tell her that. Good night, then.”

(She finally left for good, leaving me scared to walk out to my car in the dark.)

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