Unlimited Minutes, Limited Intelligence

Me: “Thank you for calling [Phone Company]. How can I help?”

Customer: “I’ve just received my bill and it says I only have 500 SMS to use this month. I’m supposed to have unlimited SMS!”

Me: “You have 500 SMS included with your service. However, you have an extra service on your account which gives you unlimited SMS.”

Customer: “But when I call for my balance it says I only have 500 SMS. I want unlimited SMS!”

Me: “When you get your balance it will always tell you that you have 500 SMS. It can’t tell you a number when it’s unlimited.”

Customer: “Well, I want it to tell me how many unlimited texts I have left!”

Me: “Think about what you just said, madam.”

Customer: “Oh…”

This story is part of the Confused-With-Science-themed roundup!

Read the next Confused-With-Science-themed roundup story!

Read the Confused-With-Science-themed roundup!