Unlimited Data, Limited Border

While working as support for a phone company in Sweden, I had a customer who could not use the Internet. They had bought a package with unlimited data. I checked their connection, plan, and service, and I found out they were in the Netherlands.

Me: “I’m sorry, but the ‘Unlimited Sweden’ package only works in Sweden.”

Customer: “Well, that’s quite upsetting. We thought we could connect to Swedish transmitters because we’re both in the EU!”