Unless Your System Can Prevent Floods, Go Away!

Our shop has been open for about six months when the worst floods in years strike and the place is flooded. We are in the process of cleaning up, like all the other businesses nearby, when a man comes in. I’m cleaning the bar so I greet him.

Me: “Hi there, can I help you?”

Man: “Yes, I’m actually wondering if the owner is around. I’d like to talk to them about our point of sale and credit card processing system. I am confident that ours will be better than whatever you’re currently using.”

I look around. Tables and chairs are stacked on the upper ground floor, and my colleagues are hosing river mud off the lower ground. This is clearly not the time. We’re an extremely close team and this has obviously been incredibly upsetting for our owner. I make an executive decision that he doesn’t need to deal with this now.

Me: “I’m afraid he’s not available at the moment. As you can see, we’re dealing with a situation just now. But please leave your card and I’ll pass it on.”

I take his card and he leaves. The owner has been wiping tables a few feet away.

Owner: “I love you.”

Best job I’ve ever had. And we’re still going!