Unleashes A Whole Raft Of Problems
(I am a supervisor called to returns for an override.)
Me: “Hello! I understand we’re returning an inflatable raft?”
Customer: “Yes, that’s right. I don’t like this one.”
Me: “Okay, sorry to hear that. Give me just a sec to reverse the transaction. There you go! Anything else?”
Customer: “No, that’s all. I’m going to shop and look for another raft.”
Me: “Oh, I’m sorry but it’s a seasonal item; we no longer carry them.”
Customer: “Oh, all right.”
(The customer comes back about twenty minutes later.)
Customer: “Excuse me, since you don’t have any more rafts and I need one, can I buy the one I just returned?”
Me: “Uh, sure!”
Customer: “Well, since it’s used and it’s the last one, can I get a discount?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?