A Unique Closet Case

, , , | Right | February 15, 2018

(There is a big wedding that takes the majority of our 56-room base facility. As check-in for wedding party is a success, I receive a phone call.)

Me: “Thank you for calling [Hotel]! This is [My Name].”

Guest: “Hey, this room 318. I just checked in, and your closet is way too small. What do you plan on doing about this?”

Me: “May I put you on hold for a second?”

(I put him on hold because I literally do not know what to say. I pick up the phone again.)

Me: “Well, sir, you can use one of our rollaway carts or our employee closet.”

Guest: “Well, how is that going to help me when I am up here?”

Me: “I do not know, sir. Sorry for the inconvenience.”

Guest: *hangs up*

(I tell manager about the event that just occurred.)

Manager: “Well, what did he want us to do? Build a closet real quick?”

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