Unhappily Ever After
Caller: “I want to check the status of my form to withdrawal my account.”
Me: “I’m sorry, sir, but you gave conflicting information on the form. In the section where it asked if you were married, you marked both ‘Yes’ and ‘No.'”
Caller: “…and?”
Me: “Well, sir, that is conflicting information, so it was kicked out of the system.”
Caller: “So, what should I mark?”
Me: “Well, are you married or not?”
Caller: “I’m married… but I don’t like her.”
Me: “It sounds like you’re separated, but just to check, are you legally married?”
Caller: “Yes, but I don’t feel like I’m married.”
Me: “If you aren’t legally divorced, you’ll need to mark that you are married.”
Caller: “But I don’t LIKE her!”
Question of the Week
Tell us about a customer who got caught in a lie!