Ungratefully Gratis

, , | Right | November 3, 2009

(I work customer service for a grocery store chain. One day, I’m bagging groceries for a customer when his chicken rings up for $4.99/pound.)

Customer: “I don’t think that price is right. The chicken is supposed to be half off this week.”

Me: “I’m sorry, sir, let me go check…”

(I head back to the meat department and see that he is right. Our store policy is that if an item rings up higher than it’s advertised price, it’s free. I go back to the cashier and tell him to void it.)

Me: “Congratulations, sir. You just got some free chicken.”

Customer: “What? Why?”

Me: “Because the item rang up the wrong price, and it’s our policy to give it to you for free.”

Customer: “But doesn’t that affect your inventory? How do you keep track of that?”

Me: “We don’t. Our main concern is that the customer is treated fairly.”

Customer: “But that must cause some kind of problem!”

Me: “I’m sorry, sir, but this is the way we’ve done it for years.”

Customer: “That’s the problem with Americans these days! If it doesn’t affect me, why should I bother?! That’s all they care about!” *pays for the rest of his groceries and leaves in a huff*

 

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