Unfiltered Story #93728

, , | Unfiltered | September 17, 2017

(I work for a popular pet store chain that offers grooming as a service option. It is a very busy day at our store with a full grooming salon with a line out the door and lines at each register. I am manning the phones one day while my manager deals with an emergency regarding a truck delivery. Note that I am one of a few people outside the groomers that knows how to book grooming appointments even though I myself am not a groomer. I was trained so I could help in situations like this without pulling a groomer away just to make an appointment.)
Me: *answering phone* Thank you for calling [Pet Store] this is [My Name] how can I help you out today?
Customer: *silence*
Me: Hello?
Customer: *silence*
Me: Is anyone there?
Customer: *practically screaming* GROOMING!
Me; I’m sorry?
Customer: GROOMING!
Me: Did you want to make a grooming appointment?
Customer: GROOMING!
Me; Ma’am if you want to make a grooming appointment I would be glad to help you out with that.
Customer: NO I NEED TO TALK TO GROOMING TO MAKE MY APPOINTMENT!
Me: Well they are very busy right now so if I transfer you you are going to have about a twenty minute wait on hold because there is no one to assist you. I can in fact make you a grooming appointment right this minute because I am trained to do so.
Customer: THIS IS RIDICULOUS A 20 MINUTE WAIT TO MAKE A D*** APPOINTMENT!
Me: Ma’am like I said I can make you an appointment right this minute without putting you on hold.
Customer: JUST PUT ME ON HOLD WHATEVER I DON’T HAVE TIME FOR THIS.
Me: As you wish, someone will be with you as soon as they can. Have a lovely day! *puts lady on hold*
(About thirty minutes pass with a couple uninteresting phone calls about products and closing times until…)
Me: *answering phone* Thank you for callin-
Customer Again: GROOMING!
Me: I’m sor-
Customer: WHAT PART OF GROOMING DON’T YOU UNDERSTAND! PUT ME THROUGH I NEED TO SPEAK TO THEM NOW SO I CAN MAKE AN APPOINTMENT!
Me: Ma’am they are still very busy did you not get through when I transferred you?
Customer: No I waited five minutes and no one answered so I hung up and waited twenty minutes now I want to talk to them!
Me: Ma’am I told you if you stayed on hold for those 20 minutes someone would help you but since you hung up I have to put you at the end of the hold queue again.
Customer: THIS IS RIDICULOUS HORRIBLE CUSTOMER SERVICE! I THOUGHT YOU COULD MAKE THE APPOINTMENT NOW!
Me: I can certainly do that would you like to opt for that instead?
Customer: FINE.
Me: *exasperated at this point* All right when were you looking for an appointment?
Customer: I need to bring her in today around 4pm.
Me: *stunned* Ma’am we are completely booked there are no appointment slots left for the day. It is a weekend and we fill up days or weeks in advance depending on the time of year.
Customer: DON’T GIVE ME THAT! I TRIED MAKING AN ONLINE RESERVATION BUT THEY SAID THERE WAS NO ROOM SO NOW I AM CALLING YOU HAVE TO FIT ME IN!
Me: There is no possible way for me to do that.
Customer: THIS IS WHY I WANTED GROOMING THEY KNOW ME THEY WILL GET ME IN! TRANSFER ME TO THEM!
Me: Sure thing please hold.
(About thirty minutes later my manager is back so i am off phones. I hop into the grooming salon to help hold a dog for nails.)
Me: Hey any chance you know what happened with a crazy lady on hold? Wanted an appointment at 4pm?
Groomer: *laughing* Yeah we talked to her. Wanting an appointment today? HA! We told her there was NO WAY in hell she was getting in today. Who in their right mind thinks they can bully their way into an appointment?
Me: Exactly! The meaner you are the less willing I will be to help you. Some people just don’t get it.

Unfiltered Story #93726

, | Unfiltered | September 17, 2017

(I work the reception desk for one of the University’s smaller departments. One day in my first year I get a call from a man trying to meet with an academic adviser. Recently our main adviser left and we’ve been transferring calls to another department that’s helping us out while we hire a new one. This week, well before the semester starts, that adviser is on vacation).
Caller: I need to speak with an adviser.
Me: Certainly. Advisement is being handled by [other department] right now, let me transfer you.
Caller: No, i already called him and they said he wasn’t and didn’t say when he’d be back.
Me: Well then you’ll have to email him.
Caller: i did that, but he hasn’t responded.
(As my father is also an adviser and was a teacher for many years, I start to lose sympathy for this guy who thinks he can just interrupt someone’s vacation).
Me: I apologize, but there’s really nothing more I can do for you. I’m sure [adviser] will get back to you as soon as he’s able.
Caller: Well can you give me his home number so I can get in touch with him?
(I’m so shocked by the lunacy of the request that I don’t even think to respond “no that’s not allowed.”)
Me: I’m sorry I don’t have that information.
Caller: (Now growing irate) You work with him every day and you don’t know his home phone number?
(Still new to this, I freeze up again trying to process everything wrong with what he’s saying).
Me: No.
(The caller hangs up irately. I tell my boss when she gets back and she has a good gripe about how some of these people shouldn’t have even been admitted to the university).

Unfiltered Story #93724

, , | Unfiltered | September 17, 2017

Phew!!! Had a rather large, (50rs old) blonde lady come in today with three very rowdy children. The kids pull things off the shelves and toss it on the floor, and she just ignores it and keeps walking. Fifteen minutes later, she comes up to my register (even though we have clear signs pointing to the line)
Me: (Helping another customer) “Okay your total is $20-”
Woman: “Hey. HEY YOU.”
Both the customer and I looked at her.
Me: “Hi there Ma’am, did you need something?”
Woman: “YES. This is the return line right?????”
(Quick explanation, other stores have a separate line for returns and purchases. However, since we are a very new store, I was instructed to let people know that the returns and the purchases will be in the same line for now.)
Me: “Sorry Ma’am, I know other stores have the separate lines, but here you can just go into the regular line and any one of our employees will help you o-”
Woman: (Throws her hands up in the air)”UGH. COME ON GUYS”
(She grabs one of the kids and drags him to the purchase line.)
Woman: *talking very loudly* This is why I HATE [retail store], it’s SO MESSY and I can’t even find the LINE. UGHHH.”
Me: (helping other customers out, I see her go to my coworker to do her return.)
Woman: “Hey WHERES YOUR MANAGER???”
Coworker: “Oh!!! My supervisor is over there (pointing to me) if you have a question?”
Woman: *Looks at me* ” UGH no not her!!!”
(ouch?)
Manager comes over
Manager: “Hi, what can I help you with toda-”
Woman: ” Yes yes!!!! That girl over there said that the returns and purchases are in the same line, but I don’t believe her!!! Look your signs say purchases here and her sign says returns!!!! Why is she being racist?!!!”
Manager: * looking baffled* “Sorry, but she is correct, the returns and purchases are in the same line for now. It’s only because we’re a new store.”
Manager leaves while the lady huffs.
As I’m working with another customer, the lady comes over to me
Woman : “You better get rid of that nasty attitude you and your ‘manager’ have. You’re disgusting.” She leaves.
Me:*feeling rather baffled and incredulous *”Er……..??????”
Customer: “I think that one has a problem..”
Me : “….Definitely”

….im still confused, how was I rude or….racist??

Unfiltered Story #93721

, | Unfiltered | September 17, 2017

So I work in a pretty busy retail store that is in a mall. This mall attracts quite a bit of tourists, yet the problems always come from the locals. We’re a new store, and quickly ran out of shopping bags. The complaints are amazing, and go something like this…
Family of three comes in; Daughter about 21 yrs, mother and father about 50.
Me :(ringing the items up) “I hate to say it, but I’m sorry, we’re out of bags at the moment. ”
Daughter: “Oh it’s totally fine-”
Dad: WHAT. WHAAAAT. How do you guys even expect us to carry all of this?!!!! DO YOU SEE THIS STUFF?!!!”
Daughter: “Dad it’s fine….?”
Me: I’m really sorry sir, we actually placed an emergency order for the bags a while ago, but they haven’t come in-”
Dad: “HOW COULD YOU GUYS NOT HAVE BAGS?!!! What kind of a store is this?!!!! WHERE IS YOUR MANAGER???!!!”
Manager (who was standing next to me): “I’m sorry we can’t do much si-”
Dad: “AN APOLOGY ISNT GOING TO GET US ANYWHERE!!!! Don’t you see all these people shopping?!!! This is so bad for business you guys are not fit to have a store open!!!! OUTRAGEOUS!!”
Manager: “Again I’m sorry sir, but there really is nothing we can do. We do have some backpacks that are really cheap if you’re interested!”
Dad: *scoffs* “No.”
My manager again apologizes, then leaves.
Me: “Thanks and have a good day!”
Dad: “GET SOME DAMN BAGS”
He then leaves, looking over our counters. As if we’re just bag hoarders with some kind of a problem??? Does he think I’m hiding bags up my ass???

Unfiltered Story #32838

Bridge City, Texas | Unfiltered | September 17, 2017

So about a week ago I was in biology class. My teacher is a little bit out there. Student#1 sits right behind me and is a friend of mine. He’s male. Right before my boyfriend walks in before the bell, this happens.

Teacher: These people have missing assignments. “[student #1] [my last name]!

Me: “What?!”

[Student #1]: “Ew!”

Teacher: “Oh. Sorry. Y’all aren’t married yet.”

[Student #1] and I in unison: “YET?!?!”

The entire class busted out laughing. Including my teacher. My boyfriend walks in and sees everyone laughing.

Boyfriend: “What did I miss?”

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