There are two locations of a particular mix-in ice cream store in my city. Even though I really like the ice cream, I rarely go because both locations are a pretty considerable drive; I’ve been to one location only four times since moving to the city several years ago.
When house-sitting for a friend for two weeks, I remember that the location I haven’t been to isn’t too far from her house so I make a special trip out one evening when I really want some ice cream. The employees aren’t very friendly, but I tip pretty generously anyway. I chock their attitude up to it being a very busy evening and they’re probably just tired of dealing with people (the two families in front of me both had several children between them, all screaming, crying, throwing tantrums, and making messes, and they had huge, complicated orders; then they didn’t even tip. I imagine it was probably like that all day, with as warm as it had been).
The day before my friend is set to return from her vacation, I make another trip to the ice cream store to get a big container of ice cream, since I know it’ll be a while before I have a chance to go again. There is almost no one in the store when I get there and I recognize both employees from my last visit.
Me: Hi! How’s it going?
Employee: *shrugs and says nothing*
Me: Can I get your largest take-home of [gives my order with mix-ins], please?
Employee: *sighs heavily* Sure…
Me: Uh…thank you.
*I try to make small talk, but the employee helping me hardly acknowledges me and the other one glares at me, so I give up.*
Employee: *pushes the container towards me* [Total].
Me: *I pay and drop a couple dollars in the tip jar* I hope your day gets better.
Employee: *turns away and ignores me*
(Even though I’ve been out that way several times recently, I haven’t gone back to that location. Their ice cream is not worth being made to feel like I’m causing them trouble or something. I know retail–especially food service–can be pretty horrible, having worked it myself, but their attitude seemed pretty uncalled for.)