Unfiltered Story #110965

, , , | Unfiltered | May 18, 2018

(I am working as the closing manager at a popular fast food restaurant this evening, and we have already closed. All the machines either have been or are being taken apart and cleaned, and everything is turned off. I am counting down the final register when I get a call.)

Me: “This is [Restaurant]. What can I do for you?”

Man: “De-liver-EE!”

(He has a strange accent and has pronounced “delivery” with nearly a shriek at the last syllable. It is very odd, but I figure he has called the wrong place, since we don’t do deliveries and never have at any of our locations.)

Me: “You’ve just called [Restaurant]. We—”

Man: “I KNOW! De-liver–EE!”

(It suddenly dawns on me that he might be just a wee bit drunk, high, or both, and that explanations aren’t going to work on him, and he won’t remember anything in the morning, anyway, so…)

Me: “I’m sorry, but we’re closed now. You’ll have to call back in the morning.”

(I hung up without waiting for a response. He never called back, but to this day, I fondly remember the guy with the accent and high, shrieking voice demanding a “de-liver-EE.”)

Unfiltered Story #110930

, , , | Unfiltered | May 18, 2018

(I check in a guy, and within five minutes of him being in the room he calls the front desk.)

Me: “Front desk this is—”

Guest: “There is no television.”

Me: “There is no TV, sir?

Guest: “No.”

Me: “Would you like me to move you to another room?”

Guest: “Well, I’m already here. The TV is black.”

Me: “So there is a TV?”

Guest: “Yes… it’s just black.”

Me: “Let me help you with that.”

Guest: (hang up after being help.)

Me: ummm okay.

Unfiltered Story #67419

Aloha, OR | Unfiltered | January 16, 2017

(I work in a fast food drive thru. My co-workers and I have headsets on to listen to the customer’s orders from their cars. Sometimes they are hard to hear, which is why we either read the order back to them or confirm their order at the drive thru window.)

Co-worker (on headset): Welcome to [restaurant], I can take your order whenever you’re ready.

Customer: I’d like a cheeseburger, two waters, and a Frosty. (We work at a rival fast food place to Wendy’s and do not have Frostys.)

Co-worker: Okay, that will be [price]. Thank you.

Me: Didn’t she say she wanted a Frosty?

Co-worker: I thought she said ice tea…

(When the customer came to the window, my co-worker asked her about her order. The customer was confused and seriously thought she was at Wendy’s!)

Unfiltered Story #67376

Florida | Unfiltered | December 2, 2016

(I work at a call center for a computer manufacturer’s top-tier consumer tech support. This customer’s laptop has a bad screen, and she’s been talking to co-workers the whole time we’ve been troubleshooting.)

Customer: No, it’s not turning any colors.

(She goes back to chatting with her co-workers.)

Me: Good, with everything else we’ve done so far, that means we’ll need to have someone come out and replace the screen, and I’ll throw in the LCD cables just to be sure, because those could be bad as well.

Customer: Sure, sure, whatever.

(Back to chatting again.)

Me: The technician will pick up the parts in the morning and will call you no later than 12 pm to schedule a time with you. What’s the best number for them to call?

(I collect the customer’s contact info for the onsite dispatch and set it up. I have to confirm the phone number with her three times and the address twice because she’s only halfway paying attention.)

Me: Alright, I just sent you the confirmation email for your dispatch tomorrow. Is there anything else I can answer for you?

Customer: So what time will my service be?

Me: Well, as I explained earlier, the technician will call you no later than 12 to schedule the call with you, then-

Customer: I THOUGHT THAT’S WHAT I WAS CALLING IN FOR, YOU ARE SO USELESS *click*

Me: ….. Thank you for choosing [company name].

Unfiltered Story #67374

Berkshire, UK | Unfiltered | December 1, 2016

(To add context, this was just after New Years where we still have a rush. As a high end super market we tend to get a higher caliber of customers. I am 19 in this but I look much younger which usually served to save me.
Customer 1 had come back to put her things through and then needed a pen, as she never had one and mine had been taken by a colleague I was looking around for a pen when Customer 2 gave me hers. I handed it back with a smile)

Me: thank you!

Customer 2: YOU DIDNT SAY THANK YOU!

Me: Ma’am I did, but I have a soft voice, people can’t always hear me. Thank you for lending me your pen!

Customer 2: STOP BEING SUCH A WIMP AND ADMIT YOU DIDNT SAY THANK YOU!!

Me: Ma’am I did say thank you and I’m sorry you didn’t hear..I swear that i said thank you

Customer 2: I AM A SPEECH THERAPIST!

Me: Ma’am I’m sorry

Customer 2: YOU DIDNT EVEN LOOK AT ME ITS ALL ABOUT BODY LANGUAGE!! I DEMAND TO SEE YOUR MANAGER (string of abuse aimed in my direction)

Me: y-yes Ma’am.

(My manager – who looks as formidable as a dragon and acts it too – came over, with the whole store watching)

Manager: Ma’am I promise that [my name] is always polite…

Customer 2: I AM A SPEECH THERAPIST!!! WHY ISNT SHE PUTTING MY STUFF THROUGH??

(I had assumed as she hated me so much that I was not worthy of touching her stuff. So silently and write upset I pushed all her stuff through being careful as she slammed it into her bags. All the while she is yelling abuse at me and manager)

Manager: why don’t we give you free flowers to make up for it?

Customer 2: I DONT WANT FREE FLOWERS I WANT HER DELT WITH!!

(This continued on for about 10 minutes, with the personal attacks at me. I always have said please and thank you, and always made sure to say it and this really shook me.)

Customer 2: Just F****** DEAL WITH HER! (She left at this point still yelling out her job in the way people do to show they are better)

Coworker: [myname] are you ok? Let’s close your till! Just think she has to actually live with herself!

Me: I-I don’t want her to win…please…

Customer 3: sweetie are you ok? (To her husband) can you get someone to get her a glass of water? (Back to me) she was well out of order are you alright?

Me: t-thank you (I had began crying after keeping it in for the entire time Customer 2 was there)

Customer 3: I worked in customer services, I never had someone as crazy as her. You handled her pretty well…but you need a break play sweetie? Let me get your manager so she knows you were not at fault!

(I never saw customer 2 again – I hope she got home and realised what she did. I also never saw Customer 3 again but I can’t thank her enough for possibly saving my job.)

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