Unfiltered Story #179081

, , | Unfiltered | December 4, 2019

My son at this time was 2 non verbal autistic spectrum disorder. I don’t know what started it, but he started crying.

B….crying

Me….ok sweetheart, we’re leaving

Publix worker…..do you some help ….hey big guy you ok, would you like a cookie.

Before I can say anything the worker takes of, and comes back with a cookie and balloon. My son sees the balloon and starts clapping.

Publix worker…..ok big guy you hold that balloon and enjoy that cookie, I’m going to help your mom. Turns to me……now what else is on the list.

He helps me get the last of the groceries, push the cart to check out. I pay, he push the car to our car.
I smiled and told him thank you, he smiled and said no problem. We still go to the same store, they always go above and beyond.

Unfiltered Story #179079

, , | Unfiltered | December 4, 2019

(So I just got off work at the bakery I work at, and decided to do some shopping at another store for a friend. Note that I’m wearing khaki’s and a black shirt with my bakery’s logo on it. The people in this retail store wear blue shirts with their logo on it. My back is turned when I’m asked this from across an aisle.)
Random woman: Hey, do you work here?
Me: uh, no. do I look like I do?
Random woman: no…ok.
(I could not stop laughing. I read NotAlwaysRight stories all the time, but never encountered people this dumb before outside of work!)

Unfiltered Story #173109

, | Unfiltered | December 4, 2019

My mother and my cousin have just finished going to the movies when they decide to head to a certain popular sub shop. Once they enter the store they are greeted by one of the workers. He is a young man no older than 20 who is the epitome of customer service. However they could tell that he probably had a learning disability and they decided to write a good review on him.

Unfortunately he isn’t wearing a name tag so my mom asks for his name. He says “oh it’s George, like the month!” She’s still going to write it and we’re hoping that the people in charge can figure out who it is.

Unfiltered Story #170121

, , | Unfiltered | December 4, 2019

(Some background on this story. I am 17 at the time but work tier 1 escalations, tier 2 escalations and corporate customer care, meaning I am both a team lead and if you complain in any shape or form you’re going to talk to me (or a teammate) no matter how high up you go, so many don’t know how young I am.)

One of my agents, an older, very sweet woman calls me, crying hysterically on the phone telling me the man was extremely abusive and demanding a supervisor. Right away this has already put him at a huge disadvantage, I am not inclined to go out of my way to help anyone that abuses my agents. I take the call and tell her to take a few minutes to recover.

Me: Thank you for calling **** customer support. My name is (my name) and I am the supervisor here, how may I assist… (Gets cut off)

Client: *goes on the graphically describe how he is going to sexually assault me and blow up the building, and I mean disgustingly graphic. This goes on for a good 10+ minutes, and while we have the right to hang up if the client gets abusive I know he will just call back and get another one of my agents.*

Me: Sir.

Client: *Keeps going*

Me: *tries a few more times before I put on my no nonsense cut through his tirade voice* Sir! If you continue speaking with me this way I will disconnect the call and if I disconnect this call then no one is going to assist you. Now, please give me your name and phone number and I will need to place you on hold to look into this matter for you.

Client: *Silent for a minute then gives me the info I ask for*

Me: *click hold and walks over to my boss* Hey, I know that we are supposed to put word for word what the client says in our notes but can I use asterisks, I don’t feel comfortable typing out what he said.

Boss: Oh come it, it can’t be that bad, what did he say?

Me: Tells him exactly what the client said after explaining I don’t even feel ok saying it.

Boss: *Starts laughing thinking I am joking until he see that I am not smiling or joking* Seriously? Why the hell is he still on your phone? *Suddenly this gets the attention of all my co-workers, it should be mentioned that they are almost exclusively male and older than I am, many have kids older than me*

Me: Because if I disconnected he would have called back and abused one of our reps instead, I can take it, most of them can’t. Now do I have to spell out the words or not.

Boss: Abbreviations are fine, now get him off your phone, we need to report this.

Me: *goes back to the client and explains we need more time to research this but we would give him a call back shortly then hangs up and logs the call*

Co-worker 1: I’ll call him back for you.

Co-workers 2: You are not speaking with the man again, if we need to call back one of us will take it. *this is echoed by everyone I work with*

This gets reported up the chain. Come to find out that shortly before calling the client was removed from one of our stores by the police after he lost it as the store employees. All because he bought an upgrade to a product he didn’t own, so it obviously didn’t work. However this client owned nearly $40K worth of our products, all registered. I was informed that legal was taking over from there. I don’t know the exact details but I do know that he was threatened with multiple charges against a minor unless he voluntarily let us blacklist him and all of his software from the company. I had multiple people from world head quarters call and check on me and received a hand written apology from the president of the company of having to deal with that. I to this day don’t understand why he would risk so much over a simple mistake on his part. But to this day whenever I get an escalation from someone I chuckle and say, it can’t be the worst I ever had.

Unfiltered Story #169378

, | Unfiltered | December 4, 2019

I’m a customer at the self-checkout. Pretty much every time I’m there someone fails to notice the large, rectangular scanner built into the door pole meant for scanning the rectangular  barcode on the recipe to open said doors. Usually a quick “You need to scan your recipe” from the clerk is all that is needed, but today was special.

The family consists of the parents and a boy in his early teens. Since they are standing confusedly in front of the doors and the clerk is nowhere in sight, I tell them “You need to scan your recipe.” while pointing to the relevant pole.

The father immediately walks over to the other pole – the doors are about two meters wide -, ignoring the large, flashing red light of the scanner and proceeds to smash the recipe against it.

After a moment of shock I tell him “You need to scan it on the pole with the scanner.” He, incredibly, manages to go to the correct pole. Hope soars in me. And is smashed like the recipe against this pole. Exasperated – because the scanner does not appear to pick up the barcode, which is on the part of the recipe he has not smudged against it – he hands the recipe to his son with a grumbled “Here. You do it.”.

Surely, I think, a child of the technological age must know how to use such simple technology. And lo and behold – he spots the barcode! And proceeds to turn the recipe sideways, before repeatedly failing to scan it.

It’s like watching a dog with a long stick try to fit through a doorway, just less cute and funny.

I have since come to the conclusion that they shared a brain, supported by the fact that only one of them spoke at a time and that there was some progression on each action.

They did – eventually – make it out, complaining about the complicated mechanism.