Unfiltered Story #56754
(It’s Thursday afternoon. I receive a text message reminding me of my appointment the next day at a spa I haven’t been to in over 4 years. Knowing it’s a mistake, I call them)
Me: “Hi, I received a text message reminder for an appointment tomorrow. I haven’t been there in over four years, and it isn’t mine.”
Receptionist #1: “What’s your name?”
Me: “At the time, it was [name].”
Receptionist #1: “Yup, I see we have you booked in tomorrow for a hot stone massage. We must have someone else with the same name. Thank you so much for letting us know!”
Me: “Thanks! No problem!”
(Next day, I receive a phone call…)
Receptionist #2: “Hi! We’re calling to remind you of your appointment this afternoon.”
Me: “I called yesterday about this when I received a text message. This isn’t my appointment.”
Receptionist #2: “Oh, hm..yes, I see there’s a note here that you called. We still haven’t gotten in contact with the other person. I’m so sorry about that!”
(I appreciate that she apologized, but why do you not look at the note before calling someone? Especially when that note is “don’t call this person!”)