(My boyfriend and I eat breakfast at a semi-famous Jewish restaurant that we rarely go to. What’s interesting is this time they’ve got a new mascot: it’s an adorable smiling bagel wearing sneakers. Every employee is wearing a hat and/or a shirt with the bagel on it. This happens as we’re checking out at the register.)

Employee: Can I get the next person over here? Hey, how’s it going today? How was your meal?

Boyfriend: Fine, thanks. It was really good.

Me: Hey, who made the mascot thing?

Employee: (beaming) I did.

Me: Really? Oh wow, that’s really cool!

Employee: Wait…you really think so?

Me: Yeah, totally! It’s really smart! It’s brilliant.

Employee: Well, thank you! Hey, you want a T-shirt? What size do you wear?

(Aaaaaaand I got a free T-shirt. I thanked him profusely and he seriously made my week. Trust me, I will be going there more often!)

(This happened to a girl in front of me in line. Proof there are good people in the world.)
Cashier: I’m sorry, the computer won’t take your card. Do you have another form of payment?
Girl: I…No, I don’t. *getting visibly distraught*
Casheir: I’ll pay for you. *takes out personal debit card and swipes it*
Girl: No, I couldn’t let you!
Cashier: Don’t worry about it. I want to!
Girl: Thank you… Thank you so much!

In my town, many schools wear uniforms, most of which have to be bought from this store. Needless to say, on tax-free weekend we are always slammed. It was noon, we’d been open for four hours, on Friday when this scene took place between a boy, his mother, and his grandmother.

Me: Hey. What can I help you with?
Grandmother: We need uniforms for him for [specific school]. Mostly shirts.
(I walk them over to the shirt aisle.)
Me: Here are the polos. As you know, he can wear yellow, black, white, maroon, or grey. Do you know what size and color you are looking for?
Mom: An AS. We need black and grey.
Me: We don’t seem to have the grey in stock right now, but I can go check the back. While I’m doing that, he can try on the black as it is a different brand than you had last year. He will probably be an AM in this new brand.
Grandma: I don’t WANT this brand.
Me: Ma’am, that is the only brand we carry in black.
Mom: We will just do grey then.
(I go to search for the grey polos which I’m fairly certain we don’t have as our stock was quickly running out as some schools had already started. I return with a yellow, a maroon, and a white.)
Me: I’m so sorry. We seem to be out of stock right now. We can definitely order them and give you a call when they come in. For now, I can offer you these three shirts in his size.
Mom: We can’t do white or yellow. We’ll just take 3 maroons.
Me: Ma’am I hate to tell you this, but that is our last maroon in his size.
Grandma: What is this? Are you limiting to one shirt? There is no way that is all you have left.
Me: I’m sorry ma’am we have been selling out of these colors quickly. I can surely take you to the aisle and see for yourself. I can go get a manager for you.
Grandmother: *smugly* that would be nice.
(I go up to the comanager of the store who used to be the owner who is running the register trying to get the hour long line down. I told him we had a 911, so he finished up with the transaction and went to speak with her. Meanwhile, I was stressed and went to shove some food in my mouth before returning to the store.)

Later:

Me: Did you get her taken care of?
Manager: Yeah.
Me: How hard was it?
Manager: Eh… It was more difficult than most.

I guarantee you that kid had something to start school in.

A customer calls the store phone and I pick it up to answer

Me: thank you for calling (store name), this is (name) how may I help you?

Customer: hi, can I speak to a manager?

Me: you’re speaking to one!

Customer: I was in your store on (proceeds to list date and time down to the minute,as well as items purchased and amount paid) and one of your associates left a sensor on one of my products.

Me: ok…

Customer: so how do we fix that?

Me: well, I apologize for that, but if you come into the store with your receipt we will be happy to take the sensor off for you and fix the mistake.

Customer: well….hmmm…..see…… I’m not near your store. I’m near the city.

Me: well, actually we have a store down town that may be closer to you and can take the sensor right off for you as well!

Customer: see, that’s just really inconvenient for me.

Me: well, I’m very sorry that the sensor was left on the merchandise, but since the sensor removing machine is only in our stores, the only way to remove it would to return to a store.

Customer: Hmm, well I just think that’s really inconvenient. I don’t really want to come back to the store. Shouldn’t the sensor have gone off before I left the store?

Me: it might have! Our associates might not have been able to communicate it to you in time, but we would be glad to fix it for you in the store if you brought the item back.

Customer: I just shouldn’t have to come back to the store. There should be a better answer to this. This should not be an inconvenience for me.

Me: I’m sorry sir, but the only way for us to now solve this is within the store. I apologize for the inconvenience but we would be happy to fix it.

Customer: this is ridiculous. Do you have a customer service number I can contact?

Me: absolutely! There’s a number on our website at the bottom of the homepage. You can call them and they’ll be happy to help out as much as they can!

Customer: ok.

Me: is there anything else I can help you with today?

Customer: no. Thanks for your “help”. Hangs up on me.

Still laughing about how mad the customer was over a sensor and how simple it is to come into a store and take it off. I hope he someday finds the solution to his problem.

(A burly macho looking male customer comes in very late at night and asks for a room. I tell him the price and he makes a face at it.)

Customer: “Where’s [Coworker]? Where’s he at?”

Me: “He’s already left for the day.”

Customer: *grumbling* “He always gives me a discount. Can’t you, too?”

Me: “Sorry, but I can’t.”

Customer: *angrily muttering*

(He pulls out his ID and credit card, and I goes through the process of entering his info and checking him in. He goes up to his room and next morning, my coworker appears to relieve me of my shift. I think that maybe they ARE friends, since my coworker is also very burly and macho.)

Me: “Your friend Mr. [Customer] has stayed with us.”

Coworker: “Who?!”

(I show him the room on the computer.)

Coworker: “…Oh. He’s not my friend. Just someone I sold a room long ago. I think.”

Me: “DId you give him a discount? He said you did.”

Coworker: “No, like I said, he’s not my friend. The rooms were only [lower price] then. It was in the winter.”

(This dumb guy thought that my coworker gave him a discount! Since then, he’s always asked for my coworker and made a face when he wasn’t there.)