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Untouched and raw stories: unedited, uncensored, unformatted, and sometimes unbelievable!

Unfiltered Story #56828

Unfiltered | May 20, 2016

(I am shopping at a well known NZ discount department store, which sells everything from clothing to furniture to garden supplies. This store encourages shoppers to use re-usable shopping bags, by charging 5 cents each for plastic shopping bags. I usually take my re-usable bag but this time I had forgotten it.)

Cashier: Hi, would you like to buy a bag today?

Me: Yes please.

(I’m buying a few things so, as she scans my purchases, we have a friendly chat for a minute or two about the boots I am purchasing.)

Cashier: Are you sure you don’t want a bag? You’re getting a lot of things.

Me: Actually, yes, I would like a bag please.

(We chat a little more about the weather and how our respective days are going.)

Cashier: That will be $XX please. And since you don’t want a bag, I’ll just clip your boots together so you don’t drop them.

(So I go merrily on my way, bagless – and I didn’t drop the boots, or any of my other purchases!)

Unfiltered Story #67184

Unfiltered | May 20, 2016

(customer calls the store)

me:*******, this is ******* how can i help you?

customer:Hi, i was wondering if you had a particular gaming pc in your store.

me: sure, can you tell me which one your looking for?

the customer gives me a model that is only available online.

me: I’m sorry sir we only sell that model online.

customer: What! I’m on your website and it doesn’t say that!

me:sir, i am on our site and it is marked as online only, if you are interested in purchasing it i could order it from our kiosk and have it shipped to you?

customer: no thanks, i’m going to call someone who knows what they’re doing.


Unfiltered Story #18451

Unfiltered | May 19, 2016

(I’ve been battling a particularly bad case of mono for the last 5 weeks. I needed to go to the store and, as I don’t drive, I had to walk. I knew before I got 1/4 of the way to the store that I shouldn’t make the walk because I was feeling poorly, but I continued, because the trip HAD to be made. Halfway home, I got so exhausted and dizzy that I had to sit and rest. After about 5 minutes of sitting, this took place:)

young woman (yw): ‘Hey are you okay?’

Me: Yeah, mostly. I have mono and I just overexerted myself.’

YW: ‘do you need any help? Can I carry anything for you?’

Me: *long pause* ‘I really want to say yes, but I live a couple blocks up’

YW: ‘Where do you live?’

Me: *gesturing* ‘The apartments at the end of the street.’

YW: *brief pause* ‘I can help you with that! If you need to, I can carry these to your door.’

(She carried my bags to the end of the street–I was feeling well enough by that time to get them from there, and didn’t want to put her out more.)

On the off chance you see this, “S”, your help meant more to me than you know.

Unfiltered Story #28103

Unfiltered | May 19, 2016

(I’ve had a hard week, all the customers I’ve been getting on the line have been angry and rude, taking their time to complain about everything, which increases the wait for other customers, who in turn complain as well. As a result I’m really stressed, with a bad headache and I can barely keep from crying when people scream at me. Then I’m getting this guy on the line…)

Me: Hello, this is the line support of (ISP), I hear your connection is dead.

Caller: Yes, this is correct. It’s my father’s line, actually, he’s right here, but I’m calling for him because he’s not really tech savvy.

Me: This is alright. Can you tell me when the connection stopped working?

Caller: Well, my dad says he could still surf and call yesterday, I suppose it disappeared in the night at some point… He hasn’t touched any cable, neither has he changed his network settings.

Me: Okay, this is all good. We’ll check your line first, let me run some tests.. Can you tell me what type of router your father uses and how the LED lights on it are looking right now?

Caller: He has this (ISP brand router), he got it last year. As for the lights, only Power and WLAN are on *this basically means the router doesn’t get signal, although it could also mean that the router doesn’t work properly anymore*

Me: Thank you, I’m writing it down… And there’ll be a few seconds before the tests are finished, sorry about that, the system is really slow tonight. *I’m already cringing, because his results aren’t looking well, and everyone so far has complained that my system takes too long to test the line*

Caller: This isn’t a problem, just tell me the verdict whenever you’re ready.

Me: All-righty, so here’s this, I can’t detect any physical damage on the line, but the connection is just not there. So let’s try and reconfigure the whole thing. This also takes some time, but we can stay on the phone until it’s through. Then I’ll need you to restart your device. I’ll start right now.

Caller: Sounds great. Can it help?

Me: You won’t believe how often it helps, however I’m not overly optimistic about it, because your DSL port doesn’t answer. Of course we’ll try, just in case it works, but if it doesn’t you’ll have to wait for a field technician… *cringing again, because appointments for field technicians take some time and people usually are a******s about it*

Caller: This is okay, if it doesn’t work now, then of course we’ll wait.

Me: Oh wow.

Caller: Excuse me? Is something happening? Do I have to restart my router now?

Me: No, not just yet, I’m still waiting for the OK message. It’s just.. people have been screaming at me this whole week and you’re the first customer I’ve had on the phone today that doesn’t go berserk about waiting.

Caller: Oh, I’ve worked in the service. I know how it is and I feel no need to scream at you. Technology doesn’t always work, things can get broken and if I yell at you, I won’t make it work faster. I’d just make you miserable and I don’t want this, because you’re just trying to help me.

Me *dumbfounded*: You literally just restored my faith in humanity, sir. So, everything is through, please unplug your router for about 30s and then plug it back in. Then we’ll see if it worked.

(In the end I had to book a technician for him, because his DSL port remained stubbornly silent. He was friendly and civil all the time, and I didn’t hear a complaint from his father, either. I managed to find them an appointment for the next day. It’s those rare customers that are really worth it. Thank you, sir, for being nice to a strange lady on the phone!)

Unfiltered Story #32373

Unfiltered | May 19, 2016

Teacher: *pointing at Student 1* Translate the sentence “I need a pencil.”

Student 2, sitting in front of Student 1: “Ich brauche…”

She trails off, having forgotten the word for pencil.

Teacher, trying to correct which student was supposed to answer: “Herr Schmitt.”

Student 2: “Ich brauche Herr Schmitt.”

To her credit, she realized what had happened immediately and joined the rest of us in finding it hilarious. The teacher, too.