(A man and his wife have come into my store. The woman is looking around while the man is continuously asking her for some gum while she insists she doesnt have any.)

Me: Theres a convenience store just around the corner, they have gum.

Man: Really?! AWESOME *runs out of store*.

(A few minutes later he returns and my co-worker, who is at the front of the store, points him in the direction of the fitting room where his wife if).

Me: Find some gum?

Man: uhh…Im with her *points to wife and runs past me*

me:….-.-‘

I work at a popular ice-cream store, and am currently taking a woman’s order at the drive through.

Me: “Welcome to [Ice-cream store], how may I help you?”

Woman: “I’d like a medium brownie shake.”

Our store doesn’t carry any ice-cream flavors with brownie in it. I inform her of this.

Woman: “No, I want a brownie shake.”

Me: “I’m sorry ma’am, but we don’t have any flavors with brownies in them. Could I get you a different flavor instead, like [flavor]?”

Woman: “I said I wanted a brownie shake, how hard is that to understand?”

Me: “I… I’m sorry ma’am, but we don’t have any flavors with brownies in them…”

Woman: “Can’t you just add brownies to the shake?”

Our manager made it clear to us a while ago that we weren’t allowed to add anything to shakes that wasn’t already on the list of pre-approved items. Brownies are not on that list. Again, I inform her that I’m unable to do what she wants.

Woman: “Are you ******* kidding me? I’m a customer! Can’t you find some way to just add it for me!?”

My manager, who had been listening in, overrides me and speaks to the customer. We’ve already had several troublesome customers, and the manager is fed up at this point.

Manager: “We can’t do what you’re asking because we have no way of ringing in the price of the brownies. Please order from one of the flavors we do have.”

Woman: “But I’m a customer, you have to find a way to serve me!”

Manager: “What you’re asking is impossible, we can’t do that. Like I said, we have no way of ringing the extra price of the brownies in.”

Woman: “But I want a brownie shake!”

The manager tells me to offer the woman [flavor] or [flavor], which are similar to what the customer wants, and washes his hands of the situation before he losses his temper.

Me: “Because we can’t make the shake you wanted, would you like to switch your order to [flavor] or [flavor] instead?”

Woman: “No! If I wanted [flavor] or [flavor], I would have asked for it!”

I’m completely unsure of what to do- I’ve never had a customer so set on one impossible to make shake with such determination before. Not wishing to anger her even more, I decide to play it safe by simply staying silent. After a couple minutes of incoherent muttering, the woman finally speaks.

Woman: “…I’ll take [flavor].”

I ring her order up and greet her at the window, accepting her money and giving her her recipt. She doesn’t pull ahead, instead leaning towards me.

Woman: “Why the **** doesn’t your store carry anything with brownies in it!? If customers want brownies, you should ******* have to add a flavor with brownies to your menu! I’m a customer, you should ******* have what I ******* want!”

Me: “I don’t have any say in what flavors we have, ma’am- I just work the drive through.”

The woman huffs and drives ahead to get her shake. After she leaves, my fellow employees, who have heard everything, jokingly insist that I add brownies to every order with shakes in it that I take afterwards.

(I’m on the shop floor, unpacking stock from a trolley. I go off for a few minutes to help a customer. When I return two customers have removed almost all the stock from the trolley and strewn it all over the floor so they can get something at the very bottom. I catch them as they’re walking away.)
Me: Are you right there Ladies?
Customer #1: We’re good. We just had to get something that was inconveniently at the bottom of that trolley.
(I’m very frustrated as my boss pressures me to get stock out quickly, and having to collect everything off the floor is going to set me back.)
Me: Yes, inconvenient indeed. Just like all the items that are now strewn all over the floor.
Customer #2: Oh, you’ll clean that up. It’s what we as customers pay you to do, after all.
Me: Ladies, may I ask; did you even bother to check the shelf?
(They look at me, puzzled. I point to a shelf close to where they’re standing that has the exact item they took from my trolley.)
Me: Please, ask me for help next time. After all, you, as customers, pay me to help you find whatever you need.
(They looked embarrassed and walked off quickly. To add icing to the cake, I was called to help at the registers and ended up serving them.)

(I am a travler trying to get home after a multi-day interview and the flight I was on had to return to the airport after smoke got into the cabin. We were told to relocate to a new gate to board a different plane and get on our way. A flight at the gate next to us has been grounded due to weather in Philadelphia and they are having passengers get new boarding informarition. I overhear this exchange)

Customer: This is ridiculous. This flight was already delayed. Now look at your ticket and look here, the times have already changed. I don’t care about the weather in Philly. What does that have to do with anything here?

Customer’s Friend: Well they can’t land the plane.

Customer: This is still ridiculous

(I work nights when the store is closed. Last night, shortly before I got to work a disgruntled customer drove her SUV through one of our entrances and out the other so instead of working my usual shift I’m helping clean up and make sure no one comes in. I’m sweeping up her exit point when a young man rolls up on his bicycle.)

Young Man: “Did the soda and beer aisle get hurt?”

(I figure he wants to buy something.)

Me: “No, but you can’t go down it.”

Young Man: “No, I don’t want it now because you’re closed. I just wanted to make sure I could get some tomorrow.”

Me: “We’re probably not going to open tomorrow.”

(He left looking confused and dejected. Also later that night a man drove up asked if he could take pictures of the damage and then told me his Bipolar wife was the lady who drove through the store.)