Unfiltered Story #103648

, , | Unfiltered | January 14, 2018

A little bit of background: I work at a coffee shop where the customer receipts and the food order ticket both print out right next to the register. The cashier is then supposed to take the order ticket and give it to the worker at the food station. Without this ticket, we don’t know what food to make.

One morning we are SLAMMED! I clock in and am immediately put on register. My store manager is working on food right behind me. She hands me two croissants to hand out.

Me: “Two croissants to go!”
(Customer approaches and I go to hand them over)
Customer: “I’d like those in a bag with the rest of my order.”
Me: “Ok, not a problem. What else did you order?”
(Customer mumbles something about a bagel and walks away. For the next 15 minutes my manager and I are trying to figure out what else he ordered. This is hard to do since I don’t have enough time between ringing out customers to look at the previous sales on the register. Finally the customer and his wife come back up.)
Customer: “Where’s my food?! We’ve been waiting a long time!”
Me: “Yes, sorry about that. We’re just having some trouble figuring out what else you ordered. What did you get?”
Customer: *mumbling while looking at his wife* “We got two bagels.”
Customer’s Wife: *also mumbling* “And an avocado toast.”
(At this point both my manager and I are exchanging looks as we don’t have any orders matching that description. Finally I decide to just ask for the name.)
Me: “What was the name?”
Customer: “It’s [customer’s name]!”
(He proceeds to pull the order ticket OUT OF HIS POCKET to show me. I’m dumbfounded at the point trying to figure out how best to explain the situation without letting the customer know that he was a complete idiot for taking that in the first place.)
Me: “Sir where did you get that?”
Customer: “From there!” *points at the printer next to the register, meaning our cashier did not mistakenly hand it to him. He had reached past our cashier while she was distracted and taken it.*
Me: “Well, the reason we haven’t made your food yet is because you’ve taken the order ticket. Without that we don’t know what to make.”
(Customer proceeds to stare at me as if he doesn’t quite understand. I try to explain it again before he cuts me off.)
Customer: “Ugh, alright! Here!
(I give the order ticket to my manager, who then makes it as quickly as she can before throwing everything in a bag and handing it off. Once they leave we just shake our heads in disbelief. This guy was a regular so there was no excuse for him not knowing how our system works! Needless to say we spent the rest of the day telling our coworkers and laughing at him.)

Unfiltered Story #103646

, | Unfiltered | January 14, 2018

(Every night we have to clear out the case of all fish and tags. We have to do this early because if we wait too long then we will be there after we close. We also have to put the case doors up which are thick glass that rise between the counter and the shop floor)

ME: Hello Ma’am, is there anything I can help you with?

Customer: You do not signs, I do not know what the prices are?

(Me hoping she is looking for something specific)
Me: Are you looking for a particular fish or something else?

Customer: I am looking for a white fish but I do not know the prices.
(I can barely hear the customer when she talks so I assume she can barely hear me too so I begin to speak louder)
(I go to the scales and find out the prices for the Haddock, Cod, and the grey sole)
ME: The haddock is fresh at $11.99, the Cod is previously frozen for $9.99 and the grey sole is $8.99.

Customer: I want the haddock.

(I got the customer the haddock and weight the fish up.

Customer: whats that on the scale.

(Our scales tend to have debris, when i mean debris i mean there was crumbs left over from the coconut cod that we also sell in our case.)

ME: That is the coco cod that is left on the scale. Would you like me to go to another scale.

Customer: Yes please.
( I go o another scale and weigh the fish up but before I can do anything else)

Customer: May you wash the scale.

(I reply back to her what she just said and she gave me those “Yeah, om my god becky, thats like what i totally said looks”)

(I give the scale to the associate who looks at me funny and i just simply tell him to just wash the scale. He asks if I want to wash the other one but I said no. Through this he understood quickly that it was because of a customer.)

(I go to move to check up on other customers but…)

Customer: What are you doing

Me: I was going to help one of the other customers since we have to wait for the scale to clean.

Customer: No, you are waiting on me.

(I immediatly realized that this B**** was for real, I knew before she finished her sentence that I would be called into the managers office about this soon)

(I waited about five minutes, before the co-worker realized that I needed that scale for the current customer.)

(When I go the scale back i put the fish back on the scale)

Customer: I want another fish

Me: do you still want this fish?

Customer: What do you think?

Me: I do not now (In my head im thinking the katy perry song, Your hot and your cold, your yes and your no)

Customer: I want another fish.

Me: Do you want the same type of fish?

Customer: yes

(I weight the new fish and about to put the fish in a plastic bag before she can say)

Customer: I want the fish wrapped in paper.

Me: Okay, (I walk over to the meat department because we do not have a paper wrapper as soon as I am done I give her her fish)

Customer: May I have your name?

ME: yes( in the back of my mind I knew if I said my name I would get the hit so I used a made up name)

ME: my name is Joseph

(the customer next to the case loudly says)

Customer 2: She was a F***** idiot.

(I nearly died)

Unfiltered Story #103644

, | Unfiltered | January 13, 2018

(The branch manager is out, so I’m considered the “supervisor on duty,” as I’m a lead teller. The phone rings. One of my coworkers grabs it.)

Coworker: “[Branch] in [Town], this is [Her Name]….You want the balance on your boyfriend’s account? Are you on the account with him?…I’m sorry, I can’t give that information out unless he approves it…Yes, really…It’s a violation of our privacy policy…He can add you, but he would need to come in and speak to a banker…I’m sorry, our manager has stepped out, but I can take a message and-…Yes, I am new…Please hold.” *puts the phone down and turns to me* Can you talk to this lady? She won’t talk to me anymore because I’m new.

Me: No problem. *I pick up the call* This is [My Name].

Customer: Finally! I need the balance on my boyfriend’s account.

Me: Are you on the account with him?

Customer: Well, no.

Me: I’m sorry, I can’t give that information out unless he approves it with us beforehand.

Customer: But I’ve done it before! He asked me to!

Me: Technically, it’s a violation of our privacy policy to give out information about an account that doesn’t belong to you.

Customer: Oh. I was not aware of that.

Me: He can always add you to the account, but he’d need to stop by a branch and speak to a banker.

Customer: He can? Great! I’ll talk to him about that later. You’ve been so helpful, [My Name], thank you! *hangs up*

(My coworker is staring at me, mouth open.)

Coworker: You said almost exactly what I said.

Me: Yep.

Coworker: She didn’t listen to me. She listened to you.

Me: Yep.

Coworker: GAH!!!

Me: Welcome to [Bank] in [Town], where nothing makes sense!

Unfiltered Story #103642

, , | Unfiltered | January 13, 2018

Years ago I had a cocker spaniel with a lot of allergies and a skin condition that made her very itchy. Her regular vet prescribed allergy shots for her. A few times we didn’t get to see him but a newly graduated vet who was working there temporarily. All she did the every appointment was try to refer us to specialists. So much so that we were starting to think she was getting kickbacks from them. One time we got her when we were there for my dog’s allergy shot.

Vet: “She’s just itchy because she has fleas.”

Mom & Me: “No she doesn’t.”

Me: “I just checked her this morning. No fleas. And she’s had a bath.”

Vet: *rolling her eyes* “It’s just fleas. She doesn’t need an allergy shot.”

Mom: “Dr. (Regular Vet) prescribed them. We want her allergy shot.”

At that point we watched as a flea crawling on the vet herself jumped from her to my dog. The vet only sees the flea now.

Vet: “I told you she had fleas!”

Mom: “We saw that flea crawling on you! Now we want her allergy shot.”

The vet continued to argue and tried once again to send us to a specialist, but we finally got the shot – only after a lot of huffing. Mom complained to the regular vet as soon as he was free and told him how this one was always trying to send us to specialists. He seemed rather angry with her when he heard this. We never saw her there again.

Unfiltered Story #103640

, | Unfiltered | January 13, 2018

My dad had gone out into town for a drink and to read his book. He was gone for a while.

I was just sitting at my computer when the doorbell rang. I didn’t recognise who it was but he had brought my dad home after finding him fallen somewhere on the ground. He had broken his glasses, gashed his face, bashed his wrist and cut his arm.

Probably out of shock, none of us in the house asked many details, as we quickly got him to A&E. He’s being checked as I type this, looking at least a little better than when he arrived home.

I just want to thank that stranger who saw a man who needed help and decided to do just that. I don’t know if we’d have even known about the fall if he hadn’t.

Good people do exist, and I hope more people will at least try to help even if they don’t quite know how, even you!

Thanks, again, to that kind stranger.

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