A frequent customer who is already pretty snippy at me in particular comes into my workplace on the one day I work a double this week. She orders and I have her pay before we start the order, so that way she can just take the food and go.

She decides to split the bill up. One calzone, plus a bottle of soda, and a small salad on one bill. The other calzone on another bill. Easy enough. I scan the first three items and tell her her total- $20.67. She hands me a twenty and says she’ll pay the remaining sixty-seven cents on card. I split that up and turn the register around for her to swipe and sign. She starts saying, now wait, why are you charging me an extra twenty dollars? I explain to her that I’ve split it up, and that she’s already paid the twenty dollars, and that the remainder will go on her card.

She continues to insist, raising her voice, that I’m double-charging her, while simultaneously misgendering me (I am trans, on hormones, and very out about my identity) and degrading me. I am calmly informing her, without trying to get mad and kick her out, that this is how the math works out. She continues to believe that I’m double-charging her, which I am not, until her friend just decides to pitch in an extra dollar bill to cover the rest. Even her receipt shows that I did not double charge her. The entire system shows that what she paid is what she paid, no more, no less. I didn’t even charge her for the extra toppings she got on the calzone.

I finally tell her that it’s not my fault she doesn’t understand the math, and she stomps off fuming about her “double-charged” bill and that I should be fired. I shake my head and look at my co-worker, who is now working on the food, and say, what is it with customers lately? My co-worker thinks it’s the heat…

One of my Advisors was venting to me about her day, and mentioned that the current chat came in with Mike as the contact name… She followed our guidelines, and used their name in her greeting “Hi Mike.”
The customer responded with “Where is Mike?”
We had a chuckle about it… then a few minutes later, she came back and said there was an explanation.
Apparently this guy was chatting in from another device, and talking to a Senior Advisor named Mike, and they had stopped responding.
My eye is still twitching.

(It is the start of a new sales week. The scanning team has from 11pm-11am the night before a sales week starts to make sure all the new tags are up in the entire store for the week. On average, they have to hang up 7,000-10,000 tags each week. This week, there are only two people who are hanging tags because everyone else who knows how is on vacation. I’m not on scanning, but I know how they move throughout the store. This story takes place at 7:20 in the morning.
I am in an aisle, much closer to the front of the store than the dairy section.
Customer: (angry) YOU!
(I look around, and there is a customer in dairy staring at me. I walk over to her.)
Me: Yes?
Customer: (still shouting) Is it the start of a new sales week?
Me: Yes it is.
Customer: Then why aren’t the tags up?!
Me: They probably haven’t gotten to this section yet.
Customer: But it’s the start of a new sales week! The (Yogurt) is supposed to be on sale for $1!
Me: They are.
Customer: Then why aren’t the tags up yet?!
Me: The scanning team probably hasn’t gotten to the yogurt section yet. But the registers will still acknowledge the sale price.
Customer: Why aren’t the tags up?! They’re supposed to be up!
Me: They’re still workin-
Customer: The tags are supposed to be up!
Me: It is still the start of a new sales week, and the register will ring them up at the sale price.
(The customer grumbles and moves along. I later found out that she complained to customer service about the tags not being up at 7:30 in the morning.)

(I work in a pretty popular crafts/retail store. I’m used to people asking me all the time if I work there, even when I’m wearing my vest and nametag. This instance was new, though.)

Me: *walks out of restroom*

Customer: Oh, excuse me!

Me: Um, yes?

Customer: Do you carry [particular item]?

Me: Uh, yes, it’s in our [Department] area.

(I proceed to point in the general direction of that department and give her general directions. Technically we’re supposed to take the customer to the item, but I’m off the clock and want to get back to my lunch, and she doesn’t seem to mind if I don’t walk with her.)

Customer: Thanks so much! *heads that direction*

Me: …uh huh. *goes back to break room, where my vest is hanging over my chair*

(I told a coworker about this soon after and she suggested perhaps the customer was a regular and knew I worked there, or had seen me walk from the break room to the bathroom, though waiting two or three minutes for me to come back out to ask a question seems odd. I’m still a little baffled.)

I work for a small computer repair shop. I deal with customers who walk in with broken screens, viruses, etc. I also answer the phone, which is how this interaction started.

Me: *Repair shop name,* this is *my name* speaking.

Customer: Hey, my credit card was stolen, and they took an Uber, so I’m trying to figure out whether I need to put you in touch with my bank, or if I need to call my lawyer or something so I can get a refund from you guys.

Me: I’m sorry sir, but this isn’t Uber.

Customer: What?

Me: This isn’t Uber. We’re a computer repair shop.

Customer: But online I looked for call Uber and it gave me you guys!

Me: Well, I’m sorry for the confusion, but we aren’t Uber.

Customer: Are you sure? You’re *really* not Uber?

Me: We’re really not Uber.

Customer: Oh, okay. *hangs up*

I looked it up, and Uber doesn’t even have a customer support phone number. Which makes this call extra strange, because it’s not the first time someone has called us thinking we were Uber.